Responsibilities
- Client Success & Strategy - Develop and execute adoption strategies and implementation plans for enterprise partners. Build strong trust-based relationships with clients, ensuring their success and continuous growth.
- Education & User Retention -Deliver impactful training sessions and demos tailored to executive teams and end-users. Create engaging educational content and resources to support user adoption.
- Collaboration & Innovation - Act as a liaison between clients and CLO’s global development teams, providing workflow insights and technical feedback. Participate in beta testing, feature feedback, and workflow investigations to influence product evolution.
- Event & Engagement -Lead user engagement initiatives, including conferences, workshops, and community-building events.
- Onsite & Remote Support - Provide hands-on support during client projects, both onsite and virtually, ensuring smooth implementation and troubleshooting.
Requirements
- Minimum 2+ years of experience in the fashion industry with strong knowledge of garment construction and pattern-making.
- Ability to quickly learn and adapt to new software; familiarity with 2D or 3D CAD tools is a plus.
- Strong investigative, problem-solving, and communication skills.
- Self-driven, collaborative, and adaptable in fast-paced environments.
- Humility, transparency, accountability, and curiosity.
- Strategic thinker with a passion for improving client partnerships and delivering measurable value.
- Willingness to travel frequently; local or relocation-ready.
Plus if you have
- Language proficiency in Spanish or Portuguese is a plus
- Participating in Beta Testing, Bug Reporting & Technical Feedback to the Development Team
- Working with our clients, and developers, to pitch new features for development
- Creating 3D Content for User Engagement, Social Media, etc.
- Planning & Leading User Events (from Training, to User Conferences)
Benefits
- Healthcare Coverage (Medical/Dental/Vision Insurance)
- Paid parental and caregiving leave
- Retirement Plans including company match
- Work From Home Allowance
- Commuters Benefit
- Paid-Time Off
- 10 paid holidays plus company wide office closure
- Sick Days
- Flexible Work Hours
Position Overview
As a strategic partner, you will play a critical role in driving client success and advancing CLO’s mission to empower garment-related innovation.
This position goes beyond education and support, it focuses on building trust, developing strategies, and ensuring seamless implementation of 3D solutions that elevate our clients’ value and industry impact.
You will act as a liaison between clients, internal teams, and our global development network, translating insights into actionable solutions. Your ability to investigate workflows, communicate professionally, and foster long-term relationships will be key to ensuring adoption and growth within the CLO ecosystem.
$55,000 - $70,000 a year
