Company Description
Join the team redefining how the world experiences design.
Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
Our flagship campus is in Sydney, Australia, but our hubs in Beijing and Wuhan are home to our operations in China. Our China hubs have been designed with you in mind - a space for you to come together and connect with your team, both near and far. With delicious breakfast and lunch meals provided (and with plenty of snacks), you'll always stay fuelled to take on the day. Zoom the Sydney team with tea and biscuit? You got it!
About the team
CJKI
Canva’s mission is to empower the world to design. With over 220 million users already on board, we have a bold vision to reach 1 billion users. The CJKI Group is dedicated to this mission, pouring our hearts and souls into driving hyperlocalization. We strive to make Canva feel like a local experience in China, Japan, South Korea, and India, ensuring that our platform resonates deeply with users in these regions.
Global User Voice Enablement
The Global User Voice Enablement Group is on a mission to enable exceptional user moments through AI first, secure and scalable solutions and operations. The Content & Knowledge Management team plays a crucial role in ensuring Canva’s knowledge base and support content remain world-class, helping users find solutions independently and efficiently.
Job Description
What you’ll do
As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.
At the moment, this role is focused on:
Crafting help content that supports people and powers systems
You’ll create clear, consistent, and user-friendly content for both people and AI systems across multiple surfaces:
- For our users: Create Help Center articles and chatbot content for Ask Canva that help people resolve issues on their own.
- For our specialists: Knowledge base articles, chat/email macros, and structured workflows that support specialists.
- For our AI systems: Write and structure content that powers Ask Canva and Canva’s latest internal AI Copilot—like workflow logic and prompt design.
You’ll apply UX writing principles to ensure everything you write is easy to read, find, and act on—whether it’s being surfaced by a human or an AI tool.
Collaborating across teams to shape great content
You’ll work closely with partners across product, engineering, support, training, and quality (just to name a few!) to ensure our content is accurate, scalable, and aligned with Canva’s goals.
- Gather insights, ask the right questions, and bring clarity to complex topics.
- Contribute content expertise to shared projects, launches, and ongoing initiatives.
- Communicate clearly throughout the content lifecycle—sharing timelines, progress, blockers, and decisions along the way.
Keeping content operations running smoothly
You’ll help ensure that our support content remains relevant, consistent, and high—quality day in and day out.
- Balance quick-turnaround requests with longer-term content projects.
- Contribute to content QA and knowledge maintenance to uphold clarity and accuracy across every surface.
Qualifications
What we're looking for
- You’re a Knowledge Management Specialist or Content Designer with a proven track record of solving complex problems, ideally in the tech or SaaS industry. You bring 1–2 years of experience in knowledge architecture, content design, UX writing, or knowledge management.
- Mandarin Chinese is your first language, and you're fluent in both spoken and written English and Japanese.
- You’re a versatile writer who can move effortlessly between how-to guides, macros, chatbot responses, support documentation, and internal knowledge base content. You understand how to write for both humans and AI, structuring content for clarity, action, and scalability.
- You’ve got incredible AI UX writing skills and are a stickler for brand voice, consistency, and style.
- You’re interested in the interplay of support processes, systems, and operations, and how content can improve them. Previous work that demonstrates a solid understanding of service design is a bonus.
- You’re comfortable using AI tools in your workflow and understand how to design content that supports machine learning and automation.
- You’re comfortable working with AI tools and writing content for both systems and people. You’re curious about how AI can scale support experiences and are confident designing structured content that powers automation.
- You’re excited by the opportunity to contribute to a rapidly growing and critical function of Canva and recognize the impact that can come from improving the experience for our external and internal users.
- You know how to work independently, but you also love collaborating with people from different disciplines and sharing the power of content design.
- You’ve got a good balance between big-picture thinking and nailing the details.
- You’re not afraid of complex problems – in fact, that’s where you thrive.
- You know how to get buy-in from key stakeholders. If you’ve got a track record of bringing people on the journey with you – they know what’s changing and why, it’d be a big plus.
- You like to move quickly, and aren’t afraid of fast growth and rapid change. Canva is growing faster than you can imagine – which means solutions that worked 6 months ago might break. You’re up for that challenge.
- You know how to prioritize ruthlessly and handle responsibilities for a wide number of projects – focusing your attention on the areas that matter most.
Additional Information
What the candidate will learn and how will they develop at Canva
- The opportunity for growth is huge – creating company-wide solutions, and seeing them through long-term. Content design is still new in this part of User Voice, so your work will have a massive impact.
- You’ll be able to work in a fast-moving environment and see how your ideas work at scale.
- We want this to be a mutually rewarding relationship, so we’ll support your growth and development throughout your time at Canva.
