Conversation Designer / Content Designer (Contract to Hire)

About the Role

We are looking for a Conversation Designer who can help define a voice product experience. You’ll shape how users feel supported, understood, and ready to move forward at their own pace. You’ll design conversations, prompts for LLMs, and product copy that help people feel recognized, safe, and encouraged to be vulnerable.

This is a temp/contract position (estimated 40 hours a week on a W2) with the potential for converting to full-time.

Responsibilities

• Write dialogue and prompts that handle vulnerable and emotionally charged moments with care, helping people feel safe enough to open up.
• Create training transcripts and curated dialogues to fine-tune AI models.
• Evaluate and refine LLM outputs - reviewing AI-generated responses, spotting where they miss emotional nuance, and iterating to improve empathy, safety, and clarity.
• Craft in-product language across UI, onboarding, notifications, and storytelling touchpoints - ensuring every word builds trust.
• Partner with design, research, and engineering to shape AI-first experiences that are intuitive and emotionally resonant.
• Evolve the Hinge voice - balancing wisdom and warmth, clarity and compassion, across all touchpoints.
• Bring insights from psychology, behavioral science, and matchmaking into conversation frameworks to ground emotional resonance in research.

What We're Looking For

• A strong writer with an ear for dialogue — you can capture how people really talk, and you can write voices beyond your own.
• Experienced in content design, conversation design, or UX writing (4+ years), ideally with exposure to AI or dialogue systems.
• Skilled at creating dialogue datasets and training data for AI models, with experience evaluating and refining LLM outputs.
• Empathetic and research-driven — curious about psychology, relationships, and how words affect feelings as much as behavior.
• Comfortable writing for personal, sometimes hard moments — from self-doubt to hope, from vulnerability to confidence.
• Able to move between poetic and precise, adapting tone to meet the emotional weight of the moment.
• Thrives in ambiguity and early-stage product work where language, design, and AI co-create the experience.
• Collaborative across disciplines, but confident leading independent writing and iteration.

Salary

$47 - $57 an hour

Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

As a member of our team, you’ll enjoy:

401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.

Professional Growth: Get an annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.

Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)

Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.

Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.

ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents —that hold regular meetings, host events, and provide dedicated support to the organization & its community.