CX Sr. UX Designer

What You Will Be Doing:

• Collaborate with cross-functional teams and clients to understand their business objectives, user needs, and market requirements, providing strategic design insights and direction
• Plan and conduct user research, usability testing, and/or competitive analysis to inform design decisions and ensure user-centric solutions
• Lead Visual Design efforts from initial concepts to a refined design with minimal guidance; mentor junior designers when appropriate
• Independently execute on Wireframes & Prototypes (low, mid, and high fidelity) with minimal guidance & coaching
• Deliver on multiple workstreams or accounts at the same time, while managing priorities and timelines effectively
• Act as an advocate for the user-centric design at our company
• Contribute meaningfully to the company’s Design culture, helping to evolve best practices and standards

What You Will Bring:

• 4–8 years of UI/UX Design experience, preferably within a consulting or agency environment
• A digital portfolio showcasing user-centered design projects and high-quality user experiences is required
• Proficiency in designing and prototyping in Figma and/or Adobe XD
• Hands-on experience using design methods such as Heuristic Evaluations, Design Thinking workshops to build empathy for our users
• Working knowledge of Design Systems, with experience maintaining or contributing to a system at scale
• Ability to design across a variety of digital channels, including the Web. Mobile app, etc
• Strong communication, presentation, and collaboration skills, with the ability to engage confidently with clients and stakeholders
• Extensive experience with user research methods, information architecture, and interaction design
• A passion for user-centered design and a continuous drive to stay updated with industry trends and emerging technologies
• Minimum Bachelor’s level degree required
• Remote with the ability to travel to clients for key meetings

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The world has changed. Disruptive technologies, social media, more demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. 

TTEC Digital seeks a Sr. UX Designer to join our CX Consulting practice area. This is a 100% remote opportunity. 

We are looking for a strategic and tactical thinker who has a growth mindset and track record crafting experience strategies, designing and developing customized customer experience and employee experience solutions powered by best-in-class digital platforms.

$90,000 - $110,000 a year

Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  

Benefits available to eligible employees include the following: 

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.