WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
We are seeking a highly skilled Design Thinking Facilitator with extensive experience in leadership interactions for driving digital transformation and innovation. As a facilitator, you will be responsible for leading and delivering end-to-end service design projects, facilitating workshops, and evangelizing design thinking methodologies within WNS.
Key Responsibilities: • Primary and secondary research to unearth market & customer insights, journeys, personas, etc • Support and facilitate design thinking workshops and trainings with CXO level stakeholders to set a vision and develop strategic plans and roadmaps for digital transformation • Design, collate and collaborate to put together the content and toolkit required for client workshops – Miro boards, ideation toolkits, presentations, prototypes, etc • Lead end-to-end strategy projects • Participate in proposals and pitches to embed design thinking in projects and drive the utilization and revenue through DT talent in the team • Design and lead customer research and gather insights to drive innovation and digital transformation • Create and maintain relationships with clients and stakeholders • Evangelise Design Thinking within the organization by designing/curating materials for internal stakeholders to learn and practice design thinking
• Master’s degree in Design, Business [MBA], or related field • 5+ years of experience in design thinking, service design, strategy, consulting, or related field • Excellent facilitation and communication skills • Strong knowledge of design thinking/service design/strategic consulting methodologies • Ability to work collaboratively in a team environment • Strong project management skills • Experience in leading workshops and trainings • Excellent problem-solving and critical thinking skills
If you are passionate about driving innovation and digital transformation through design thinking methodologies and have a track record of successful leadership interactions, we encourage you to apply for this exciting opportunity.
