Company Description
Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.
Job Description
This position researches, designs, evaluates and delivers technical training courses for employees and/or clients, and ensures training goals and objectives are met within the agreed upon time and scope requirements.
Pay: $24.84/hour
Structure: Hybrid
- Design, develop and conduct appropriate trainings and requisite materials (instructor- led and/or electronic) for employees and/or clients
- Oversee training from start to completion, ensuring quality at all stages
- Be the central conduit for all training communication and status updates
- Develop and analyze performance and progress reports, which may include training statuses of requisite, contractual, compliance or various other trainings; provide to leaders, as needed
- Use expert knowledge and experience in technical training to interpret more complex and less clearly defined training needs to solve challenges in service delivery and/or to enhance/improve productivity, efficiency and client or user experiences
- Develop and train more junior direct team members; assist in the development of various colleagues, as available/requested
- Periodically execute quality assurance testing for new software
- Assist in ad hoc training, calls or other communications to provide technical troubleshooting
- Develop pre-hire assessments in support of client/account needs, and partnering with appropriate stakeholders to bench and test validity/viability.
- May participate in interviews for new employees, as requested
Qualifications
- 3+ years of experience in full life-cycle training objectives and/or curriculum-building experience for technical services
- A Bachelor’s degree or equivalent; a combination of education and work experience can be substituted
- Proven customer service skills; able to create, maintain and enhance customer relationships
- Excellent written, verbal and presentation skills; able to guide training remotely and in person with audiences of various degrees of knowledge and sophistication
- Be highly organized, detail oriented and be able to multitask and prioritize workload under pressured objectives
- Adept project management experience; quality assurance testing experience is a plus
- Ability to establish objectives, assign tasks, track progress and lead training initiatives
- Strong interpersonal skills for working in a fast paced, team environment
- Expert knowledge of Microsoft Office (Microsoft Office certification a plus), especially document production and/or presentations; Expert in Adobe Acrobat and Creative Suite applications (Illustrator, Photoshop as examples)
- Ability to quickly assimilate new technical and software skills to other software, as applicable
- Windows OS troubleshooting experience
- Must be able to meet deadlines and complete all projects in a timely manner.
- Ability to handle sensitive and/or confidential documents and information.
- Able to make independent decisions that conform to business needs and policy.
- Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
- Must be able to interact effectively with multi-functional and diverse backgrounds.
- Must be self-motivated with positive can-do attitude.
Additional Information
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
