About the Role
At Trackforce, we are transforming how physical security operations are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.
We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.
Position: Head of SaaS Product Design
Location: Montreal, Canada (Hybrid 3 days/week preferred)
Position Type: Full-time
Position Summary
Trackforce is seeking a visionary Head of SaaS Product Design to define and lead the end-to-end design strategy for our global platform. This is a transformational leadership role responsible for elevating the entire product experience—from interface design and system architecture to usability strategy, application consolidation, and customer-driven innovation.
You will build and scale a modern design function from the ground up, embedding design deeply into product development while shaping how our platform looks, feels, and performs across web, mobile, and emerging interfaces. This role goes far beyond traditional UX—it encompasses holistic product design, including application layout and workflows, cross-product consistency, user research, design systems, data-informed usability optimization, and establishes continuous discovery.
As a key partner to Product and Engineering leadership, you will drive a cohesive, intuitive, and scalable user experience for a complex, mission-critical SaaS platform used by frontline and enterprise users worldwide.
Key Responsibilities
Design Leadership
- Build the design function from zero — establish processes, tools, and standards
- Create and maintain a unified design system across web, mobile, and Command Center products
- Define the UX vision that modernizes the Trackforce interface (addressing 'Windows XP' feedback)
- Embed design into every product domain — establish product trios (PM + Design + Eng Lead)
Research & Discovery
- Run weekly customer research sessions — interviews, usability testing, contextual inquiry with guards, dispatchers, and operations managers
- Build the continuous discovery muscle: validate assumptions before engineering commitment
- Synthesize Gong call data, Pendo analytics, and direct research into actionable design insights
- Own the customer signal pipeline from research through validated recommendations
Team Building
- Hire and manage Product Designer (embedded across domains)
- Hire and manage User Researcher (validates assumptions, runs CAB research)
- Mentor junior designers and establish career growth paths • Build a design culture that balances speed with craft
Execution
- Deliver high-fidelity prototypes for enterprise and guarding features
- Partner with engineering on design system implementation and component library
- Own design QA — ensure shipped products match design intent
- Drive accessibility and mobile-first design standards for the guard workforce
Required Qualifications
- 10+ years of UX/product design experience, 5+ in a leadership role
- Experience building a design function or design system from scratch
- Portfolio demonstrating end-to-end design: research, wireframes, prototyping, design systems, shipped products
- Experience designing for complex enterprise workflows (not just consumer apps)
- Experience with mobile-first design for deskless/frontline workers
- Strong facilitation skills — can run research sessions, design sprints, and stakeholder alignment workshops
- Proficiency in Figma and modern design/prototyping tools
Preferred Qualifications
- Experience in security, workforce management, field operations, or facilities management
- Experience integrating design with product analytics (Pendo, Amplitude, Mixpanel)
- Experience at a PE-backed or high-growth B2B SaaS company
- Familiarity with WCAG accessibility standards
Working at Trackforce
At Trackforce, we operate in a hybrid model of work, offering flexibility to balance in‑office collaboration with remote work. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.
Benefits We Offer
- Hybrid and flexible work model
- Three weeks of vacation starting in your first year
- Paid sick days & family obligation days
- Comprehensive health & dental coverage from Day 1
- 24/7 telemedicine access
- Mental health & wellness support
- Life insurance, AD&D, long term‑ disability & critical illness coverage
- RRSP & DPSP with employer matching
- Employee referral bonus
- Paid volunteer day & recognition programs
