Implementation Specialist

Description

An Implementation Specialist is a driven, people-orientated individual who works with customers through the design and implementation of their website. They act as a creative force, assisting the customer through the development of their website, from after the sale until the site goes live.

You’ll be a part of a team of cutting-edge designers, developers, and creative folks who believe in great website design as much as you do and love to work with new technologies. We love making awesome websites, talking about awesome design, and we want an awesome person like you on our team!

Please note this position is a 12-month temporary position.

Here is more of you'll get to do:

• Communicate with customers during the design and build of their website and make sure they stay on track to reach their goal go-live date
• Serve as a liaison between the Implementation Specialist team and other teams within the Website Development department 
• Explain and educate the customer on website standards and best practices
• Manage several customer projects at any given time and serve as a point of contact for your customers throughout the development of their website
• Develop specifications for the overall design and content of the customer’s website based on the needs of the specific business and communicate that information to the development team
• Coordinate with the development team to deliver a quality product to the customer
• Perform small updates to customer websites. Send larger updates to our Builders and Graphic Designers for completion.
• Work with your customers to assist with getting their site live on their chosen domain. This will include purchasing and transferring domains as well as editing DNS record.

You will thrive in this role if you have: 

• Interest in working directly with customers
• Strong customer service skills
• Strong communication skills, both written and spoken
• Proficiency with Microsoft Word, Outlook, Excel, etc.
• Working knowledge of Web site analytics
• Basic knowledge of website trends and best practices
• Time management, prioritization, and multi-tasking skills
• Ability to work in conjunction with other internal departments to achieve goals
• Must be comfortable keeping the client within specifications for the product
• Interest in Web Design, Web Development, Graphic Design or Project Management

Preferred Skills

• Domain/DNS knowledge
• Basic knowledge of HTML and using a CMS
• Knowledge of SEO best practices
• Basic project management skills
• Web design background