About the Role
We’re at an inflection point as we define a transformed Member Experience and build toward it. As Lead Product Designer, Member & Provider Experience, you’ll help set the experience vision and direction across mobile and web—partnering closely with Product and Engineering leadership to turn complexity into simple, trusted experiences. You’ll lead cross-functional problem solving, raise the bar on quality and craft, and help scale design through strong decision-making, reusable patterns, and a healthy design system that powers speed and quality of delivery.
What You'll Own
- End-to-end member + provider experiences across key journeys, surfaces, and teams
- Experience vision + strategy: a compelling north star, multi-quarter plan, and sequencing that makes it real
- Quality, consistency, and scalability through patterns, standards, and design system stewardship
- Cross-functional facilitation: driving alignment, clarity, and decisions through structured problem-solving
What You'll Do
- Define and communicate a clear experience vision, principles, and strategic roadmap with Product + Engineering
- Facilitate cross-functional discovery and decision-making (workshops, critiques, working sessions) to align teams and resolve tradeoffs
- Influence problem framing, success metrics, and scope using both qualitative insights and quantitative signals
- Design hands-on: flows, IA, interaction models, UI, prototypes—making complex concepts feel obvious
- Translate real constraints (policy, operations, compliance, edge cases, data limits) into consumer-grade experiences that build trust
- Plan or guide research (interviews, usability tests, concept validation), synthesize findings into clear narratives, and drive shipped decisions
- Evolve and govern the design system: scalable patterns, accessibility, documentation, and adoption
- Mentor designers through critique, pairing, and calibration to level up craft and consistency
- Lead an AI-forward design practice: use AI tools to accelerate exploration, synthesis, prototyping, and production; share repeatable workflows that improve team velocity and outcomes
What You'll Bring
- 7+ years designing digital products (or equivalent) at a product/tech company—comfortable moving fast in scrappy, startup-style environments across consumer mobile and/or web
- A portfolio that shows you can simplify complex information through strong IA, hierarchy, and content craft
- Strong interaction + visual craft (layout, typography, systems thinking) and fluency building with design systems at scale
- Demonstrated thoughtful use of AI in day-to-day design practice—paired with a track record of teaching others and helping teams adopt new workflows.
- Proven ability to lead multi-team, cross-functional initiatives and influence senior partners across Product, Engineering, Ops, Support, Compliance, and executive leadership
- Strong facilitation: you can run working sessions that drive clarity, alignment, and decisions
- Experience combining qualitative research with quantitative signals (funnels, analytics, experiments) to prioritize, iterate, and measure impact
- Ability to balance long-term vision and scalability with rapid, iterative delivery
- A strong commitment to accessibility and inclusive design
- Clear, concise communicator who can explain tradeoffs, document decisions, and drive crisp decision-making
What You'll Get
- Competitive salary, bonus opportunity, and equity package
- Comprehensive Medical, Dental, and Vision benefits
- A 401k retirement plan
- Paid vacation and company holidays
- Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
In taking a market-based approach to compensation, base pay may vary depending on location. Additionally, base pay may vary considerably depending on job-related skills and experience. The current expected salary range for this position is: $160,000 - $180,000.
