Lead Project Manager/Supervisor - Financial Firm (Hybrid)

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

RR Donnelley is adding a Lead Project Manager/Supervisor to their Columbus, OH team!

*This is a Hybrid role working 3 days in office, 2 days remote*

The Lead Creative Project Manager will support a graphic design / creative team that creates captivating and innovative presentations for our banking client. In this role, you will oversee the day-to-day execution and optimization of our client's creative projects – managing performance against Service Level Agreements (SLA's), assessing client needs, determining goals, and coordinating projects.

Responsibilities:

• Supervisor and lead point-of-contact for the client and internal project management staff and offshore team
• Train and mentor project managers, creative staff, and new employees as needed
• Complete performance reviews for the team as needed
• Maintain knowledge of and adherence to facility procedures, operations, and protocols
• Plan, coordinate, and direct creative teams to ensure project plans are executed accurately and effectively
• Establish and promote excellent customer service through effective and proactive communications to update clients and other stakeholders on project status.
• Enter and track a high volume of data-related work components and updates to the client and/or RRD project tracking system
• Demonstrate expert understanding in each area of Creative Services 
• Lead relevant client meetings, production, and project management status calls bringing in appropriate resources from onsite and offshore Creative Services as needed
• Maintain contact with clients and print production to set project milestones, create project estimates, track schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required
• Provide proactive updates to clients and other stakeholders on project status
• Maintain pre-set deadlines and produced innovative designs while understanding and adhering to clients’ budgets for individual projects
• Track and report on quality metrics, strategize with the client, and deliver services, which will attract and retain customer loyalty
• Ensure all deliverable deadlines are met for all individuals and parts involved in the process
• Track and report on global SLAs and KPI metrics, and strategize with the client to develop customer loyalty
• Proactively sell and manage client expectations
• Proactive in the early detection of issues; works with internal partners to provide solutions across functions and responsibly communicates issues to the client
• Perform other related duties and participate in special projects as assigned

Qualifications

• Bachelor degree in discipline related field with 8+ years of relevant work experience

• Experience working as a supervisor or in a management role is a nice to have 

• Background in the Design and/or Banking industry preferred
• Must be proactive, collaborative, driven, and seek excellence in the execution of tasks
• Strong project-management skills, organizational skills, and time-management skills
• Proven track record with strong and effective customer relationships and solution delivery
• Superior writing, communication, and presentation skills, with the ability to listen for understanding
• Self-motivated, independent, creative, energetic, assertive approach
• Ability to manage multiple projects in a dynamic environment
• Excellent interpersonal skills; experience and ability to work with cross-functional teams, internally and client-side
• Ability to anticipate needs on behalf of the customer, not only to serve the customer but increase volume and profitability
• Knowledge of administrative software, including Microsoft Access; basic working knowledge of design or development skills/software (Adobe Creative Suite, including In Design and Photoshop, etc.)
• Ability to problem solve, analyze potential solutions, and use good sound judgment to make decisions
• Strong attention to detail is required
• Ability to create and work with cross-functional and/or distributed “virtual” teams
• Strong commitment to ensuring quality and exceeding customer satisfaction expectations
• Must have the ability to work independently
• Demonstrated excellence in interpersonal skills, especially in situations involving consensus and team building with strong problem-solving skills

Additional Information

RRD's current salary range for this role is $59,700 to $90,700 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans