Manager, Creative & Design Operations

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

NBCUniversal Telemundo Enterprises Creative Operations Manager is responsible for leading and promoting operational excellence within the Creative team.

This role involves supporting the Creative team in the development and execution of all marketing campaigns for Telemundo properties. The manager will also optimize workflows and processes, ensuring efficient execution, cross-functional collaboration, and alignment.

The ideal candidate should have a strong understanding of creative and design operations, extensive production and post-production knowledge, excellent planning and time management skills, and the ability to enhance productivity while maintaining high-quality creative output.

Creative and Design Development and Tracking

• Oversee the intake, prioritization, and development of all creative and design requests for marketing campaigns.
• Monitor and track approvals and deliveries of creative and design assets to internal and external stakeholders.
• Ensure timely delivery of all campaign assets, within scope and aligned with strategic goals.
• Identify, evaluate, and report current and potential challenges to department leadership and key stakeholders.
• Schedule, prepare, and lead team meetings to ensure alignment, document key action items, and follow up to maintain progress on creative and design development.
• Analyze project workload, identify resource needs, and coordinate support through freelancers or vendors

Process Optimization & Operational Excellence

• Promote adherence to established workflows and processes to ensure the team achieves operational excellence.
• Oversee, analyze, and refine workflows by optimizing creative and design operations, ensuring alignment and cross-collaboration among internal and external stakeholders.
• Identify and implement best practices for creative operations, design, and production.
• Ensure all creative and design deliverables adhere to brand guidelines, network standards, and legal compliance.
• Collaborate with stakeholders to streamline communication and enhance operational clarity.
• Work closely with Production Management, Studios leadership, and Media Ops teams to ensure the smooth transfer of materials between departments for the successful and timely execution of all campaigns.

Creative Leadership & Management

• Foster a collaborative and structured work environment, ensuring seamless coordination between Creative, Design, Marketing, and Production teams.
• Advocate for the needs of the Creative and Design teams, removing roadblocks and optimizing performance.

Budget & Vendor Management

• Oversee Creative and Design budget needs, manage vendor sourcing, bidding, and contracts, ensuring financial accountability.
• Manage external vendors and freelancers, negotiate contracts, and ensure deliverables meet required specifications.

Systems and Technology

• Promote and advocate for the use of available systems and tools to enhance operational efficiency.
• Proactively suggest new tools and champion technological innovation.

Qualifications

Basic Requirements:

• Proven experience in creative operations, design project management, or a related field preferably in media, entertainment, or broadcast industries.
• Ability to oversee multiple projects in a fast-paced, high-volume, deadline driven environment while maintaining quality standards.
• Strong understanding of creative, design, and production workflows, including on-air, digital, and social content creation.
• Strong leadership, mentorship, and team-building skills.
• Excellent organizational, problem-solving, and multitasking abilities.
• Exceptional communication and stakeholder management skills.
• Team-player mentality, highly collaborative, and committed to building a strong and healthy team culture.
• Expertise in using project management tools.
• Basic proficiency with design software tools such as Photoshop, Illustrator, After Effects, and Cinema 4D.
• Familiarity with various graphic assets, file formats, and technical specifications.
• Expertise in using Microsoft Office tools.
• Experience managing budgets, vendor contracts, and resource allocation.
• Must be fully bilingual in Spanish and English (written and spoken).
• Flexible to work outside regular hours, including evenings or weekends, as needed.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].