Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Are you passionate about providing exceptional customer service and helping patients navigate their billing needs? As a Part Time Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Join our mission-driven team and contribute to delivering accessible, high-quality care!
We are currently hiring for the following part-time, remote shifts (all times shown in PST, CST, and EST):
Monday: 7:00 AM – 11:00 AM PST (9:00 AM – 1:00 PM CST / 10:00 AM – 2:00 PM EST)
Tuesday: 11:00 AM – 3:00 PM PST (1:00 PM – 5:00 PM CST / 2:00 PM – 6:00 PM EST)
Wednesday – Friday: 12:30 PM – 4:30 PM PST (2:30 PM – 6:30 PM CST / 3:30 PM – 7:30 PM EST)
Please note: Shift availability may vary and not all time slots listed above may be open at the time of your interview.
How you will have an impact:
- Answer high volume inbound patient phone calls as they come in
- Manages Copay Collections and communicates with other departments, for any needs/patient reach out
- Create Partner cases Daily
- Weekly posting of late cancels
- Daily review of patient electronic communications and delegation as needed
- Create and maintain billing ledgers for patients with specific requests for their insurances
- Assist other teammates in larger projects as needed
- Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
- Maintains industry level working knowledge of medical billing occurring in Luna
- Support Admin functions
- Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
- Achieves goals set by management
- Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed
- Performs Ad Hoc tasks at managers discretion
What you can offer Luna:
- At least 1 year of related experience, ideally in a high-volume call center or patient support environment handling billing or insurance inquiries.
- Proven ability to manage and de-escalate challenging patient interactions with professionalism, empathy, and clear communication.
- Strong attendance and reliability, with a track record of meeting schedules and performance expectations.
- Excellent attention to detail and the ability to stay organized while managing multiple tasks in a fast-paced environment.
- Effective time management skills to balance a high call volume while maintaining quality and accuracy.
- A positive, team-oriented attitude and a genuine eagerness to learn and grow with the organization.
What Luna can offer you:
- Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
- A fun collaborative and supportive work environment with a fast-growing, innovative company.
- Realistic growth opportunities
$16 - $21 an hour
Salary is dependent on experience and location.
Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day
~ #3 Best Employer in Healthcare (Forbes, 2025)
~ #1 Best Company in MSK Care (Forbes, 2025)
~ #13 World's Most Innovative Companies in Healthcare (Fast Company, 2024)
~ Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)
~ Gold Indigo Design Award for mobile app design excellence 2020 ~
