The Role
The Menu Management team defines the core experiences that shape how restaurants and hospitality sellers manage their menus across every channel. From POS to online ordering, these tools are the backbone of how sellers represent their offerings, maintain consistency across locations, and deliver seamless experiences for staff and diners alike.
We're looking for a Principal Designer with deep systems thinking, vision, and craft to shape the future of enterprise menu management and intelligent restaurant operations at scale. You'll partner with cross-functional leaders across Product, Engineering, Research, and Data Science to define strategic direction, drive cohesive design execution, and champion the seller experience.
As one of the most senior design leaders in this space, you'll set a high bar for ambition and craft, mentor other designers, and push the boundaries of what's possible with design and AI.
You Will
- Drive vision and strategy for the end-to-end menu management experience across Square's Food & Beverage platform, with a focus on multi-location, enterprise, and franchise operations.
- Shape data-driven interfaces that simplify complex workflows like bulk updates, menu versioning, and hierarchical permissions.
- Explore and integrate AI-assisted tools that help sellers create, optimize, and maintain menus across multiple channels and locations with greater speed, accuracy, and insight.
- Champion the seller experience, deeply understanding the operational complexity of multi-unit restaurants, franchises, and hospitality groups.
- Collaborate cross-functionally with Product, Engineering, Research, and Data Science to define roadmaps, align on priorities, and deliver impactful, high-quality design.
- Mentor and elevate designers across levels, fostering a culture of craft excellence, learning, and feedback.
- Contribute to shared systems, partnering with the broader Design Systems team to evolve menu-related patterns and reusable components that scale across surfaces and seller types.
- Measure and communicate impact, using qualitative and quantitative data to inform priorities and validate design decisions.
You Have
- 10–12+ years of product design experience, including leadership on complex, cross-functional initiatives in SaaS or platform environments.
- A portfolio demonstrating systemic thinking, deep UX craft, and examples of designing or integrating AI and automation into enterprise-scale workflows.
- Excellent storytelling skills, with a “show, don't tell” approach to aligning stakeholders through narrative and prototypes.
- Proven ability to shape long-term vision while driving near-term delivery.
- 3+ years of experience mentoring and developing other designers, with recognized influence across teams or organizations.
- Comfort navigating complex organizations, making informed tradeoffs, and iterating quickly toward clarity and outcomes.
- Curiosity and fortitude to challenge assumptions, explore new ways of working, and proactively uncover new opportunities for design.
Even better
- Familiarity with restaurant or hospitality operations, including menu complexity, modifiers, inventory dependencies, and compliance needs.
- Experience designing or prototyping with AI/ML systems, particularly natural language or recommendation interfaces.
- Experience shaping multi-year product roadmaps and influencing organizational strategy.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out ourI+D page.
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
