About the role:
We’re hiring a mid-level Product Content Designer to own high-impact product copy across flows and surfaces for our Mission Aligned Teams (MATS) across Fintech, Earnings, and our Incubation Hub (new PMMCs).
You will focus on onboarding, landing pages, conversion moments, error states, settings, notifications, and more. You’ll define voice, tone, and content patterns that are simple, inclusive, and trustworthy, while partnering with PMs, Product Designers, Researchers, Legal/Compliance, and Data to drive measurable outcomes. You’ll use experimentation and product analytics to iterate, scale best practices, and raise the quality bar across the product.
We are looking for someone who is a subject matter expert in content strategy, has experience working on successful 0-1 products, optimizing existing products, works well in ambiguous circumstances, and is able to dig deep into the data, extracting key insights, and making critical decisions based on analysis. We want someone with a strong bias for action, who takes ownership, and comes with solutions to problems we didn’t know existed.
About the team:
- The Product Design team shapes end-to-end product experiences across our core surfaces, partnering closely with Product, Engineering, and Research.
- We are data-informed, move quickly, and iterate often—shipping thoughtful, accessible content that helps millions of users succeed. We collaborate openly, test rigorously, and strive for clarity in every word.
What you'll be working on:
- Own the content strategy for Fintech, Earnings, and our Incubation Hub for new PMMCs across ads, landing pages, in‑app flows, and lifecycle touchpoints—from first impression to first value to long‑term engagement.
- Define and maintain voice/tone, content standards, terminology, and reusable patterns that scale across platforms and surfaces.
- Improve conversion, comprehension, and task success through data-informed copy; instrument experiments and partner on A/B tests where appropriate.
- Collaborate deeply with Product, Design, UXR, Growth, Data, and CRM to ensure compliant experiences, that showcase message‑market fit, funnel coherence, and measurable outcomes across surfaces.
- Use research and insights (usability, surveys, support signals) to identify friction, propose copy hypotheses, and iterate quickly.
- Advocate for accessibility, inclusive language, and localization readiness; ensure content meets readability and compliance requirements.
- Contribute to our design system’s content guidelines and coach teammates on best practices to drive consistency across the product.
What we're looking for:
- 3–5 years in UX writing, content design, or product copywriting within consumer tech, fintech, travel, or membership/subscription products.
- Portfolio of shipped product work demonstrating measurable impact (e.g., increased activation, reduced errors, improved comprehension).
- Experience partnering in a product trio (PM/Product Design/Eng) and working within a modern design toolchain (e.g., Figma, ticketing/ATS, docs).
- Comfort with experimentation and product analytics to inform copy decisions (test design, success metrics, iteration).
- Proven ability to set voice/tone, craft standards, and scale patterns across multiple product surfaces.
- Ability to thrive in ambiguity with a strong bias for action.
$91,000 - $130,000 a year
Canada
Tier 1: $96,000 - $116,000 CAD
- Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel Region, Halton Region)
- Metro Vancouver (City of Vancouver, North Shore, Burnaby, New Westminster, Tri-Cities, Fraser Valley Edge, South of the Fraser River, and Richmond)
Tier 2: $91,000 - $110,000 CAD
- All other Regions and Municipalities
USA
$98,000 - $130,000 USD
At Super.com, we believe in supporting our team so they can thrive—both at work and in life.
-Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.
-Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
-Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.
-Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.
-Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.
-Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.
