Over 7,500 companies—from scrappy startups to global brands—use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
We’re a product-led company on a mission to help our customers deliver magical communications at scale—and we’re hiring a Design Manager to help us shape the next generation of user experience for our platform.
We’re seeking a collaborative, detail-obsessed, and outcome-driven Design Manager to lead our team of product and systems designers through a pivotal stage of growth.
As Design Manager, you’ll report directly to the VP of Product & Design and serve as the Directly Responsible Individual (DRI) for major initiatives like our information architecture overhaul and app redesign. You'll help us shift from reactive design delivery toward a more proactive, systematized, and quality-first design culture.
You’ll be responsible for driving clarity, increasing quality, and supporting the team in delivering experiences that feel as powerful and thoughtful as the platform behind them.
We believe in transparency. Starting salary for this role is $170k-$195k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Zone 1: $204k-$234k USD
Zone 2: $187k-$214k USD
Zone 3: $170k-$195k USD
No gotchas. No trick questions. Just a thoughtful process built for mutual clarity:
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
