About Okendo
We believe happy customers make the best marketers. That’s why we built Okendo – the customer marketing platform that creates stronger connections between consumers and the brands they love. Using Okendo, Shopify brands can grow faster and more efficiently by cultivating brand advocacy and maximizing lifetime value. Our unified platform and unique suite of products for Reviews, Referrals, Quizzes, Loyalty, and Surveys is trusted by 15,000+ Shopify brands to turn one time shoppers into revenue-driving Superfans.
What we’re looking for
- We’re looking for our next Mid-weight Product Designer with strong skills in both UI and UX, a sharp eye for detail, and a user-first mindset, working alongside our two senior/principal product designers. You’ll play a key role in designing intuitive, beautiful, and scaleable product experiences across all products on our platform (Reviews, Loyalty, Referrals, Quizzes, and Surveys). This is a hands-on role where you’ll collaborate closely with product managers, engineers, and fellow designers — from concept to implementation.
- This role is ideal for someone who’s confident owning end-to-end design work, curious about customer problems, and excited to grow their craft inside a fast-moving SaaS product.
How you'll create impact:
- Design polished, user-friendly interfaces that align with Okendo’s design system and brand
- Lead and execute end-to-end design processes: discovery, research, wire-framing, prototyping, testing, visual design, and handover
- Conduct user testing and integrate feedback into product decisions
- Work closely with engineers to ensure high-quality implementation of your designs
- Help evolve and scale our design systems, patterns, and processes
- Collaborate cross-functionally across product, engineering, marketing, and customer success
- Contribute to a culture of continuous improvement, design excellence, and user empathy
- Utilise Ai tools like claude, chat gpt, vercel V0, loveable to increase efficiencies in your design process, like early ideas prototyped for fast validation
What we need from you:
- Self-starter who thrives in a remote, fast-paced environment
- Iterate quickly — testing, learning, and improving based on feedback and outcomes
- Strong foundation in UX, interaction design, and visual hierarchy
- Excellent communication and collaboration skills, must be able to advocate for the merchant and shopper experience while balancing business and technical needs
- Strong portfolio showcasing a range of product design execution and design thinking We want to know how you tackle complex or nuanced product problems and resolve them, what tradeoffs you’ve made and why.
- Experience working with design systems (we use Figma & Storybook)
- Familiarity with usability testing and UX research methods
- Strong market/design research skills and keen understanding of how visual layouts and hierarchy affect user experiences
- Comfortable collaborating with engineers to ensure designs are feasible, buildable, and polished
- Curious, collaborative, and comfortable with ambiguity
- Previous experience with Shopify or e-Commerce is ideal (but not required)
- 3–5+ years of experience in a UI/UX design role (preferably in SaaS or tech)
- Based in Australia with the right to work in Australia indefinitely and without sponsorship.
Why join Okendo
- Design has a seat at the table — your work shapes the product, not just the UI
- You’ll work on meaningful problems around trust, community, and commerce
- A collaborative, low-ego product culture that values craft and curiosity
- Room to grow — in scope, impact, and leadership
- Design for two very different personas, Merchants who use our admin platform as well as unique on store experiences for shoppers
1-Month success
- Get up to speed on Okendo’s product, customers, and design system
- Build strong working relationships with Product and Engineering
- Start contributing to design critiques and reviews
- Ship your first improvements or iterations with support from the team
6-Month success
- Own design work for features or product areas end-to-end
- Confidently contribute to product ideas and problem framing
- Use customer insights and data to inform your design decisions
- Improve consistency and usability across key workflows
- Be a trusted design partner to Product Managers and Engineers
1-Year success
- Lead design for larger initiatives or complex problem spaces
- Help evolve Okendo’s design system and patterns
- Influence product direction through strong design thinking and advocacy
- Consistently deliver high-quality, impactful design work that drives outcomes for merchants
Workplace benefits:
- Work remotely in the AU
- 12 weeks of Paid Family Leave at 100%
- Exposure to the most influential eCommerce brands globally
- Office stipend setup
- Opportunities for training + development
- Data backed and competitive compensation strategy
- 4 weeks of annual leave
- 11 paid public holidays
- Sick & carer’s leave
- Compassionate & bereavement leave
What we value:
One team
We are one team committed to the same mission. We trust, respect, and value each other. We recognise the unique skills, experiences, and perspectives each of us has to offer. We continually look for ways to support and enable our teammates.
Champion the customer
Our customers are the heart of our business and the pursuit of their success is our north star, At every step, we prioritise their interests in our thinking and actions.
Strive for excellence
We commit to excellence as our standard. We set and achieve ambitious goals. We maintain a bias for action, tackle the hard problems, and continually work to improve.
Extreme ownership
We own the outcomes. We take the necessary action to get things done. We don’t blame others or find excuses. We proactively look for solutions and solve problems.
Integrity always
We are always honest, trustworthy, and professional. We treat others fairly and with respect. We are transparent and forthright. We take our commitments seriously and deliver what we promise.
Always day one
It’s always Day 1 at Okendo. If we’re not growing, we’re dying. We prioritise agility over bureaucracy. Velocity over perfection. Outcomes over process. We move fast, learn, iterate, and adapt.
