About the Role
We are looking for a customer-focused individual to help shape the future of our Tebra platform. This role is an exciting and challenging opportunity to be a partner in an embedded team of cross-functional counterparts. You will be joining a close-knit, collaborative product design culture with a focus on raising the bar of the day-to-day product experience for our healthcare providers and their patients.
Your Area of Focus
- You contribute to the vision and design strategy that connects customer and business value.
- You have strong creative and conceptual design skills and the ability to evolve ideas that drive innovation.
- You have an effortless working knowledge of design fundamentals, principles, and core skills.
- You build and utilize your product knowledge to navigate ambiguity, identify opportunities and define customer problem statements.
- You need minimal direction on design methods and approaches to validate solutions.
- You can facilitate cross-functional, collaborative ideation sessions using a variety of methods.
- You make proficient use of design system guidelines and contribute to components and patterns that include optimization and refinements to structural elements and patterns.
- You are a strong collaborator and communicator who creates understanding, drives alignment, and can work independently.
- You are an effective presenter with the ability to anticipate questions and concerns, articulate a data supported point of view, synthesize and process feedback, and determine next steps.
- You have a working knowledge of business logic and dependencies between design, front-end development, and back-end technologies and the ability to successfully navigate the capabilities and constraints of existing technical systems.
- You work closely and in partnership with your product and engineering counterparts and outside of your core team inclusive of other designers, research, marketing, sales, and customer service.
- You can lead customer research sessions with some support and: interview customers effectively; guide the process to glean effective insights; and uncover and socialize areas of opportunity.
- You possess a working understanding of various research methods, including rapid prototyping, card sorting, affinity mapping.
- You are comfortable evaluating and leveraging AI tools to augment processes that result in efficiency and quality improvement.
- You seek out and incorporate both quantitative and qualitative data for use in reasoning and decision making.
- You seek out feedback and inputs from a variety of sources in order to move solutions forward, drive innovation, contribute to a connected and holistic overall experience for our customers and users, and invest in your relationships with peers and stakeholders.
Your Professional Qualifications
- 3+ years of experience in a FT Product Design role (not inclusive of internships or bootcamp courses).
- Experience in B2B and/or B2C (SMB customer experience a plus; previous Healthcare a plus).
- Has a portfolio that demonstrates the following:
- Ability to deliver simplified, intuitive, and responsive user experiences for complex operations and flows—AI native experiences a plus (desktop web, mobile web, native app).
- Ability to use data insights to iterate on design solutions.
- Accomplished to expert level in several of the following skills:
- UX Design
- Visual User Interface Design
- Interaction Design
- Responsive Design
- Mobile + native mobile design
- Rapid Prototyping + iterative design
- Information Architecture
- Accessibility
- Qualitative + Quantitative data synthesis
- Experience working with a design system.
- Expert with Figma suite of tools (including FigJam and FigmaMake).
- Experience leveraging AI tools in product design process.
- Growth Mindset.
About Tebra
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
Our Values
Start with the Customer
We get to know our customers - and their patients - and look at the world through their lens.
Keep It Simple
Healthcare is too complex. We aim to simplify it for everyone.
Stay Entrepreneurial
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
Better Together
We are diverse, humble, and collaborative. We put the team first and win together.
Celebrate Success
Life is short and joy is underrated. We take time to have fun and celebrate success.
Perks & Benefits
In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
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