About the Role
Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
In 2024, Yext acquired Hearsay Systems, bringing together two industry leaders to form one unified organization. By combining Yext’s brand visibility expertise with Hearsay’s best-in-class compliant engagement solutions, we’re delivering even greater value to our customers. Our integrated approach unlocks a deeper set of data, insights, and recommendations — empowering brands to convert prospects into customers faster and more effectively.
Help scale and evolve our design system into a mature, accessible, high-adoption platform that powers our enterprise SaaS products. In this role, you’ll bring proven experience in scaling systems for complex applications, collaborate closely with designers, engineers and product teams to bring a modern, cohesive look and feel to every product touchpoint. You’ll be an advocate for our system, helping ensure we have a strong foundational design language created for modern, rapid innovation and delivering on experiences our customers will love to use. If you love the balance of design rigor and systems thinking, then this is the opportunity for you.
What You’ll Do
- Contribute to the evolution of a scalable design system that improves product consistency, accessibility, and usability.
- with engineering to ensure smooth implementation and quality alignment between design tokens, components, and code.
- Collaborate with product teams (design + engineering) who consume the system to gather feedback, identify gaps, and shape features that meet their needs.
- Track and report adoption metrics, using insights to drive system improvements and advocate for system use across the organization.
- Proactively identify and address usability problems and opportunities across the platform through hands-on usage of our products.
- Bring a modern, fresh perspective to the UI—introducing design patterns, visual styles, and interaction approaches that elevate the overall experience.
- Create, maintain, and improve system documentation in a clear, consumable format for designers and engineers.
- Participate in user testing and validation of components, ensuring accessibility, responsiveness, and adherence to UX best practices.
- Work effectively in a fast-paced, iterative environment, balancing quality with speed to deliver value quickly.
- Co-lead initiatives with Design, Product Management, and Engineering to align the system with business goals, technical constraints, and user needs.
- Mentor peers on design system best practices and influence product teams to take a systematic approach to design.
What You'll Have
- 2-4 years of experience designing and shipping digital products and design systems
- Training and comfort using the tools and practices of HCD, UX, and Design Systems – Figma, Zeroheight, Storybook, GitHub.
- Demonstrated success incorporating WCAG accessibility practices and tools (e.g. Stark) into componentry and tokens.
- Comfortable using AI tools to streamline your workflow while exercising a discerning eye to edit and refine outputs.
- Experience participating in the product development process as an equal partner to Product Managers and Engineering.
- Demonstrated systems thinker, with a broad and holistic approach to understand how all the pieces connect together.
- An understanding of how research, data, heuristics and design sense play into decision making.
- Experience designing componentry and collaborating with Engineering through the end-to-end process
- Proven ability to manage multiple design requests in a timely fashion, with competing priorities and deadlines.
- Excellent communication skills with the ability to collaborate asynchronously and with teams across time zones. .
- Fluent in conversational and written English communication.
Bonus Points
- Familiarity with device screen sizes and responsive grid principles
- Familiarity with frontend technologies (HTML, CSS, JavaScript, etc.)
- Inclination to tinker and experiment with the goal of improving and scaling workflows
- Experience designing for variable data and multiple form-factors
- Ability to create usage guides and annotations to be used cross-functionally
- Interaction design sensibility for micro-interactions and motion
