Who We Are
Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our product design team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with engineering, analytics, and business partners across Wayfair, our product design team ensures that we’re building technology that solves important customer problems in elegant, scalable, measurable ways. We have a modern tech stack including sophisticated capabilities around AI, data science, multivariate testing, and personalization. We’re a highly collaborative, supportive team that values learning, psychological safety, and intentional career development.
As a Product Designer II, you will be part of our Supply Chain Retail Technology organization, transforming complex operational challenges into simple, efficient, and scalable design solutions that improve our daily operations. Your work will ensure that products are available in the right places, at the right time, with the right cost and quality, enabling seamless delivery experiences for our customers while creating differentiated value for our suppliers and carriers. Within our Experience Design team, you’ll help drive cross-functional collaboration, usability, efficiency, safety, scalability, and cost optimization across the entire supply chain, from forecasting and inventory management to home delivery and post-delivery services.
What You’ll Do:
- Utilize design thinking principles to build engaging user experiences which solve complex problems with simplicity.
- Collaborate with product managers, developers, and other experienced designers to execute design concepts that deliver on brand goals, business goals, and are technically feasible to implement.
- Align with multiple teams to create cross-functional and user-centric design solutions.
- Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and techniques to more rapidly deliver work.
- Day-to-day work will consist of a combination of design execution, and design operations management.
- Contribute to the improvement of our cross-team collaboration Design processes, advocating best practices and innovative solutions between Product, Design, and Engineering teams embracing Agile methodologies.
- Demonstrate strong administration and communication skills. Be a strategist who can take a step back on overarching goals and opportunities, while also acting as a product practitioner who can meticulously work alongside their teams with domain knowledge and design process.
We Are a Match Because You Have:
- 3+ years of professional UX experience.
- The ability to deliver high-fidelity design work and user validation autonomously.
- Strong understanding of design processes; knowledge of what is possible and what will be hard to achieve and/or implement in a digital environment.
- Communication and Interpersonal Skills: You should be able to effectively present and explain ideas, while also being open-minded and willing to consider new perspectives that may shape your solutions.
- Expertise in producing relevant deliverables, including detailed site maps, user flows/task flows, user journeys, wireframes, annotations, and prototypes that represent interaction recommendations, etc.
- Research expertise highly valued: You have a solid understanding of basic research principles and methodologies, and have a proven track record of independently conducting user research while selecting appropriate methodologies to inform your design.
- Strong skills in modern design tools like Figma, Miro, UserTesting and Google Workplace.
- An online portfolio of case studies that demonstrates unfailing advocacy for the user, highlighting: e-commerce design work, enterprise design work, data-driven approaches, and strategic thinking.
