Product Specialist - Lounges

Company Description

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Shape meaningful customer experiences by leading product strategies that blend human-centred design, insights, and innovation. 
• Work in a complex, high-impact environment where you’ll collaborate with cross-functional teams and senior stakeholders to drive real business growth. 
• Bring ideas to life in a role that values strategic thinking, adaptability, and curiosity, with the autonomy to make a lasting impact. 
• 18 month fixed term role, based at our Mascot Campus 

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.  

Qantas Lounges are more than a place to wait—they’re an experience that defines premium travel. Recognised globally as some of the best in the world, our lounges are evolving with even bigger ambitions: to push the boundaries of design, service, and innovation, and set the new benchmark for airline hospitality. From reimagining how customers relax, dine, and connect, to pioneering concepts that haven’t yet been seen in aviation, this is an opportunity to shape a product that’s not only iconic today, but will redefine the lounge experience of the future. 

We’re looking for a Product Specialist to join our Lounges Experience team, supporting the design, development, and delivery of product strategies that drive exceptional customer experiences and fuel business growth. In this role, you’ll analyse market trends, monitor competitive intelligence, and identify emerging opportunities to initiate and implement innovative product solutions. You’ll compile and synthesise customer research and market data to evaluate product performance, shape design decisions, and influence roadmaps—directly contributing to strategic planning and continuous improvement across the product lifecycle. 

You’ll have – 

• Minimum 6+ years’ experience in product management or a similar role, ideally within a large and complex organisation. 
• Tertiary qualifications in Business, Commerce, Marketing or a related field. 
• Proven expertise in product management, including strategic thinking, customer-centric design, research and insights, problem-solving, and prioritisation. 
• Demonstrated ability to work effectively in large cross-functional teams, fostering collaboration and strong stakeholder relationships. 
• Strong organisational, project, and time management skills, with the ability to manage multiple priorities in a fast-paced environment. 
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly to diverse audiences. 
• Highly analytical with strong attention to detail, able to apply a process-driven and risk-based approach to problem-solving. 
• Adaptable, curious, and proactive mindset, comfortable working independently and driving change in complex systems and processes.

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close Tuesday 9th September 

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.