Senior Content Designer, Impact

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.

In the experience design organization at ServiceNow, content design is a core part of product design. We shape not just the words but also mental models, information structure, clarity, and overall usability of complex enterprise workflows. We do this not alone but in close collaboration with interaction designers, researchers, product managers, technical writers, engineers, and more. Our team is diverse in expertise and opinions, and we’re united by our mission to create experiences our users love.

Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/

 

What you get to do in this role:

• Shape experiences, not just words: Design clear informational structures, hierarchies, and flows that make complex enterprise products easy to use.
   
• Collaborate across product design: Work side-by-side with designers, product managers, researchers, and engineers to shape features from concept to release.
   
• Bring clarity to complexity: Translate technical concepts into intuitive content and patterns that guide users with confidence.
   
• Build scalable systems: Contribute to content standards, patterns, and design systems so teams across ServiceNow can deliver consistent, high-quality experiences.
   
• Champion users: Ensure content is accessible, inclusive, and rooted in research and feedback. Solve for challenges users tell us they have.

Qualifications

Preferred Qualifications:

• 5+ years of experience in content design, content strategy, copywriting, or related field; B2B experience preferred
   
• Bachelor’s degree in English, Journalism, Communications, Human-Computer Interaction Design, or other relevant field, or equivalent work experience
   
• Excellent verbal and written communication skills, with solid understanding of English grammar, structure, and punctuation
   
• Working knowledge of design principles and methods, and tools (Figma, Sketch, Miro, Invision)

Basic Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
   
• Experience participating in the complete product development lifecycle of web and/or software applications
   
• Experience in user experience design or industry experience (corporate, software, web or agency)

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected]for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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