WHO WE ARE 🌍
Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.
Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.
With 250+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.
WHO WE'RE LOOKING FOR 🌟
Are you ready to embrace the challenge of design leadership in a dynamic, fast-paced environment?
We’re seeking a Design Manager with hands-on product and service design expertise to lead one of our product areas and create extraordinary customer experiences.
If you love shipping impactful experiences and leading team operations from concept to final product, this role is for you.
WHAT YOU'LL DO 🚀
- Lead and inspire the talented channels design team in the product organization to deliver human-centric designs that align with business objectives.
- Report directly to the head of product design and collaborate closely with the head of product.
- Coach product designers to de-risk strategic experience opportunities with high uncertainty.
- Work closely with product, design, marketing, and research peers to prioritize and manage research programs.
- Manage strategic research and discovery initiatives that span the entire product area, possibly the entire product.
- Lead the end-to-end design process, from value detection, discovery, and ideation to implementation and delivery.
- Collaborate cross-functionally with product managers, engineers, researchers, and other stakeholders in a matrix organization to co-create a shared experience vision and strategy.
- Champion design best practices and ensure high-quality outputs that meet user needs and drive business impact.
- Nurture a culture of innovation, creativity, and collaboration within your team and across the organization.
- Balance strategic thinking with hands-on design contributions to mentor your team and share your knowledge when needed.
- Hire new talent.
WHAT SUCCESS LOOKS LIKE 🎯
Leadership & team orientation
- Own your projects, set a high standard for design quality, and encourage team performance.
- Cultivate a supportive culture by celebrating milestones, seeking collaboration, and emphasizing shared wins.
- Provide constructive feedback and share knowledge across product group teams to elevate overall design standards.
Value proposition design
- Utilize strategic frameworks (like the Value Proposition Canvas) to pinpoint customer pains, gains, and jobs-to-be-done, ensuring products address customer needs.
- Collaborate with cross-functional partners (e.g., Product, Marketing, Support) to refine messaging and positioning, aligning value propositions with both market opportunities and user insights.
- Continuously iterate and validate proposed value propositions through rapid prototyping, user interviews, and market feedback loops—minimizing risk and maximizing product impact.
Domain Knowledge & Product sense
- Learn and understand Manychat's product, the market, and customers’ ambitions to guide design choices.
- Use internal tools, documentation, APIs, and workflows to build effective experiences, including channel integrations.
- Look beyond the immediate requirements—tackle complex challenges by creating practical and innovative customer-focused solutions.
WHAT YOU'LL BRING đź’Ą
- A strong portfolio showcasing your leadership and design expertise.
- Bachelor's or Master's degree in design with 10 years of work experience in a related field.
- Experience in nurturing and coaching designers for professional growth.
- Proven experience leading and managing remote/hybrid design teams successfully in tech start-ups and scale-up contexts.
- Experience working with contemporary design and UX research tooling.
- Experience managing organizational change with cross-functional peers.
- A track record of shipping design work successfully moving from strategy and concept to launch, delivering measurable results that are aligned with the product experience strategy.
- Deep understanding of human-centered design processes and methodologies, with the ability to mentor and coach teams in applying them effectively.
- Familiarity with working in a matrix organization, aligning multiple stakeholders.
- Exceptional communication and storytelling skills to articulate strategic design decisions and lead a culture of innovation.
Nice to have
- Solid understanding of computational principles (e.g., data structures), automation concepts, and automation workflows.
- Experience designing easy-to-use products that simplify the workflows of complex automation processes.
Our recruitment process
- Submit your CV and portfolio, and answer the open-text format questions.
- We will update you on your application status.
- Our talent partner and the hiring manager will call you for a quick introduction.
- Presentation - Present your case study portfolio to your potential team and product leaders.
- Interview - Meet the team.
- Interview - Meet your hiring manager for the final interview.
