About the Role
The Senior Experience Designer is a key member of the Experience Design and Research (XDR) team at Aledade. Our multidisciplinary XDR team accelerates the ability of primary care practices to improve health outcomes for their patients by equipping them with thoughtfully crafted technology. We ensure that the design of Aledade products & services consider the needs of clinicians, practice staff, internal Aledade teams, and patients, fitting within their existing environments and workflows.
As a Senior Experience Designer, you will play a critical role in deeply understanding our practices and their patients, developing empathy for their day-to-day challenges, and crafting digital interfaces and service workflows that simplify the inherent complexity of value-based care. Your work will be guided by our core values of community, joy, evidence-based experiences, inclusive design, sustainability, and exploration.
We are currently hiring for two Senior Experience Designer positions. One will be responsible for the clinician experience at the point of care, designing workflows to enable clinical decision support and patient care. Another will be responsible for the support staff experience, streamlining patient outreach and administrative tasks to help staff proactively support patient care in between visits.
Primary Duties
- Partner closely with Product Management, Engineering, Practice Adoption and others to identify user problems and shape how they will be solved.
- Gather, articulate, and visualize key concepts and patterns using storyboards, user journey maps, etc. in order to drive strong cross functional alignment and enable effective decision-making about possible approaches.
- Deliver user flows, low fidelity prototypes, high fidelity design comps, and build specifications for high quality digital workflows that fit within broader end-to-end service experiences.
- Support engineering delivery with design documentation, rationale, and conversations that ensures intent is translated to the end user experience.
- Contribute to the evolution of our Experience Design & Research practice, playbook, and knowledge base.
Minimum Qualifications
- 6+ years of professional experience in product and interaction design
- Fluency in usability best practices and their application to unique design challenges
- Fluency and skill with a variety of design related tools (e.g., Figma, Miro, etc.).
Preferred Knowledge, Skills, and Abilities
- A portfolio showing deep expertise in multiple facets (two or more) of experience design, particularly interaction design, visual design, and content design.
- Experience designing and prototyping end-to-end digital experiences with cross-functional teams working in iterative environments.
- Demonstrated expertise designing complex analytic, decision support and workflow applications.
- Demonstrated ability to collaborate with cross functional partners to gather information and navigate tradeoffs.
- Experience designing and integrating AI capabilities into product experiences
- Solid communication and storytelling skills – can clearly articulate the what, why, and how of their approaches and tailor a message to the audience.
- Experience applying research based insights to designs
- Understanding of and commitment to inclusive and accessible design
- Experience working in complex health care product and service contexts (particularly in population health, clinical decision support, and direct patient care)
- Knowledge of modern product development methodologies (design thinking, lean, agile, etc…)
Physical Requirements
- Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
- Flexible work schedules and the ability to work remotely are available for many roles
- Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
- Robust time-off plan (21 days of PTO in your first year)
- Two paid volunteer days and 11 paid holidays
- 12 weeks paid parental leave for all new parents
- Six weeks paid sabbatical after six years of service
- Educational Assistant Program and Clinical Employee Reimbursement Program
- 401(k) with up to 4% match
- Stock options
- And much more!
