Senior Field Clinical Specialist - Louisiana/Arkansas Area

Surmodics is pursuing highly differentiated medical devices that are designed to address unmet clinical needs and engineered to the most demanding requirements. This key growth strategy leverages the combination of the Company’s expertise in proprietary surface technologies, along with enhanced device design, development and manufacturing capabilities. The Company mission remains to improve the detection and treatment of disease.

The Senior Field Clinical Specialist (SFCS) is responsible for utilizing their clinical and technical expertise for training, education, and establishing practice standards that incorporate Company products into the customer’s clinical environment.  The individuals in this role take new product concepts and existing medical devices into customer sites to obtain product feedback and clinical experience which includes identifying customer needs, capturing product-related feedback, and evaluating competitive differentiation.  The SFCS’s must objectively translate this feedback to product development and business teams to inform product design decisions and improvements. 

Responsibilities 

Clinical Support (70%)

•    Train, educate and support HCPs on the clinical use of company products
•    Support clinical sites to complete product evaluations; Provide customer, clinical, and technical support 
•    Obtain and translate customer / clinician feedback to internal teams to inform product design decisions and improvements
•    Deliver product presentations (one-on-one or group in-services), provide clinical expertise as it relates to product usage in indicated clinical procedures
•    Establish standards of practice involving company products within clinical and customer sites
•    Act as clinical liaison between product/business teams and end-user customers
•    Lead and coordinate lunch & learns, educational events, training symposia and regional conferences as appropriate
•    Act as a trusted advisor and identify champions, build strong relationships with customers and colleagues
•    Actively participate in developing training programs and materials related to anatomy, disease states, and products for both internal and external customers
•    Adhere to company standards and values related to honesty, integrity, trust, respect, and accountability. Perform all responsibilities in accordance with company policies and procedures and applicable state / federal rules and regulations

Functional Requirements and General Accountabilities (30%)

•    Participate in all required training as well as clinical and/or sales meetings, tradeshows, conferences, as needed
•    Maintain sample inventories, distributing samples in compliance with sample accountability procedures and policies 
•    Provide complete, accurate and timely submission of all documentation to include but not limited to timekeeping, customer interactions - site visit details, customer complaints, call activity logs, expense reports, and consignment and sample tracking
•    Maintain and update current and prospective customer target profiles

•    Stay current with market knowledge and competitive products and share knowledge internally
•    Maintain understanding and full compliance to company compliance programs and policies. Operate within industry guidelines related to AdvaMed, Sunshine Act, and other regulations that provide a framework for appropriate interaction with healthcare professionals
•    Comply with Promotional Programs, and proper use of Promotional Materials and Promotional Expense Budgets

Required Skills and Abilities

•    Polished professional presence and ability to interact and relate well to physician and nursing community, educators, and other healthcare professionals
•    Confidence in demonstrating medical devices and discussing procedure-related topics
•    Ability to successfully give presentations and workshops to medical professionals
•    Collaborative / Dedicated to teamwork – integrates well with product development, marketing, and sales team.
•    Comfortable in Cath-lab setting in hospital, ASC and OBL 
•    Organized and responsive to company and customer needs
•    Self-motivated and directed; ability to take initiative and adapt to fast-changing environment
•    Masters new technology quickly; strong attention to detail and technical success factors
•    Strong interpersonal skills and ability to build effective and lasting relationships with customers
•    Excellent public speaking and communication skills (written and verbal)

Minimum Qualifications

•    Bachelor’s degree required, medical technology, biology, chemistry, or other life sciences preferred
•    5-7 years of experience in radial access and/or thrombectomy procedures preferred
•    5-7 years of clinical experience
•    Experience working with CRM software
•    Experience partnering with Sales Team 
•    Willingness to travel (75%) with 2-3 overnight stays a week – throughout region and U.S.
•    Ability to work a flexible schedule that may change on short notice due to customer needs

Surmodics determines base pay by evaluating market data, internal equity, skills, abilities and level of experiences for each unique, potential employee.  

Surmodics offers a competitive compensation and benefits package, including a bonus program, 401(k) with employer match, tuition reimbursement and student debt repayment program.

Surmodics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.