Senior Product Designer

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

About the role:

We are seeking a Senior Product Designer with 5+ years of work experience in the SaaS arena. The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the end user. You will work with product managers, engineers and other designers as part of cross-functional teams that own and manage different products. You will rely heavily on both qualitative and quantitative data to make informed decisions.

Experience with AI- Design tooling is mandatory. Applications without a folio will not be considered.

If you are someone who not only understands but can also demonstrate a strong muscle memory of design fundamentals and applied areas - we want you aboard!

What are we looking for:

• At least 5+ years of relevant professional experience, bonus points if you have 1 or more years in building and maintaining design systems
• Proven experience in all phases of the design process including user research, copywriting, wireframing, prototyping, visual design, interaction design, and usability testing
• A broad portfolio that demonstrates your design chops across the phases mentioned above demonstrating a strong understanding of client objectives
• Proven visual design skills that value the craft and quality of a user experience (hierarchy, layout, interactions, etc.)
• Well versed with Vibe-designing, familiarity with AI-tooling for design
• Experience as a contributor to multiple high impact projects and work as a “team-of-one”
• An intuitive eye for user, customer, business needs beyond the obvious
• Excellent attention to detail
• Ability to collaborate with cross-functional team members
• Ability to collect and interpret both qualitative and quantitative feedback
• Ability to effectively communicate and persuade around design concepts
• Passion for design; not satisfied with the status quo and always thinking of ways to improve
• Creative problem-solving skills
• Dynamic, creative personality, effective at engaging and influencing a variety of audiences
• Provide assistance to Junior designers, PMs and product engineers when needed
• Recommend new tools and technologies by staying abreast of the latest trends and techniques

Must-have:

• By partnering with cross-functional teams and customers, you will turn your insights into delightful products in a creative environment that requires proven design skills and the ability to execute a creative vision.
• You enjoy socializing design across the organization.
• You care about partnering and collaborating effectively through documentation, office hours, and pairing with fellow designers
• You have experience with supporting partner teams in adopting and contributing to the design system
• You care about your craft, and strive to improve quality of designs at scale
• You have a fundamental understanding of how to design across various breakpoints, devices, and locales, and can bridge the gap between design and code
• You can quickly iterate and communicate ideas across various levels of fidelity, and can receive and provide feedback constructively
• You understand your way around front end code, even if at a basic level
• You're passionate about creating inclusive, accessible products
• You have experience creating engaging illustrations, icons and animations that bridge the brand identity, user experience and business needs
• Identify new product improvement opportunities
• Analyze how a new product/flow/feature satisfies market needs and consumer preferences
• Stay up to date on current industry trends and market conditions
• Coordinate with other design team members to ensure consistent and accurate communication
• Modify and revise existing designs to meet changing customer preferences
• Present product design ideas to cross-functional teams and senior leadership