Senior Product Designer, Fulfilment

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Fulfilment team's mission is to make Grab the platform of choice for Driver Partners by supporting them efficiently on and off the road. Our design team is divided into several empowered teams focused on creating an efficient app experience, ensuring fair and transparent earnings, and maintaining a healthy supply pipeline. We focus on creating solutions that are simple and delightful for our Driver Partners to improve opportunities and efficiency to fulfil consumer orders without fail, rain or shine.

Get to Know the Role

You'll be innovating our marketplace intelligence capabilities: Leverage human-centric thinking and data visualization to impact how we observe, understand and scale the marketplace, including insight, driver-partner performance, operations automation, AI diagnostics, smart alerts, and forecasting – elevating the daily experience of our 40M+ customers and driver-partners across the region.

You will collaborate across the region with product, engineering, data science, and analytics to develop the solutions that empower our internal teams to make better, data-driven decisions.

This is an onsite role in Grab Kuala Lumpur, Malaysia office and reporting to Senior Design Manager, Fulfilment in Singapore.

The Critical Tasks You Will Perform

• Ensure we build the right solutions - addressing value, usability, feasibility and viability, and any necessary trade-offs with minimal waste, while safeguarding goals
• Communicate and back design rationale effectively and convince senior stakeholders
• Drive collaboration across domains, functions and teams; facilitating their alignment and efficiencies by driving discussions, workshops and exploration
• Drive problem exploration, solution discovery and solution delivery across teams; displaying autonomy to work and navigate complexity independently
• Conduct user research together with the operations team to uncover and confirm the assumptions of your design
• Develop problem-framing approaches, establishing new starting points that lead to new kinds of solutions, not just execution, across teams
• Design simple solutions to complex, abstract problems; connecting the dots across multiple 'products' in an experience and unlocking new value
• Produce visual design that elevates the quality, consistency, and credibility of user experiences

Qualifications

What Essential Skills You Will Need

Pre-requisite Requirement: Provie your design portfolio (at least 2 completed case studies in English for the past 2 years) that showcases your contributions, the impact of your projects, and provides clear context. Highlight your end-to-end workflow, detailing how you move from problem discovery to launch

• 4+ years in UI/UX or product design on cross functional teams with proven experience designing dashboards, internal tools, or B2B web portals
• Excellent fundamentals in interaction and visual design, including creation of user flows, responsive design, design systems, and data visualization
• Strong track record of iterative design, collaborating closely with product tech and business partners from inception through implementation
• Must be proficient and experienced in Figma and prototyping tools
• Experience conducting user research using diverse methods and translating findings into actionable product requirements or improvements
• Understanding of UX interactions in LLM. Curious and adept on leveraging AI in your design process, and first experiences with vibe coding (e.g. Cursor, replit, lovable)

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.