About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Get to Know the Team
Our 130+ strong design team follows a simple philosophy: our design must be well thought through, our products must be useful and delight our customers, all while enhancing their lives.
The Fulfilment team's mission is to make Grab the platform of choice for Driver Partners by supporting them efficiently on and off the road. Our design team is divided into several empowered teams focused on creating an efficient app experience, ensuring fair and transparent earnings, and maintaining a healthy supply pipeline. We focus on creating solutions that are simple and delightful for our Driver Partners to improve opportunities and efficiency to fulfil consumer orders without fail, rain or shine.
Get to Know the Role
We’re looking for a Senior Product Designer on the ScaledOps team (Market Intelligence). Collaborate across the region with product, engineering, data science, and analytics to develop the solutions that empower our internal teams to make better, data-driven decisions.
You’ll be innovating our marketplace intelligence capabilities: Leverage human-centric thinking and data visualisation to impact how we observe, understand and scale the marketplace, including insight, driver-partner performance, operations automation, AI diagnostics, smart alerts, and forecasting – elevating the daily experience of our 40M+ customers and driver-partners across the region.
This is an onsite role in Grab Kuala Lumpur, Malaysia office and reporting to Head of Design, Gfin, Geo & Fulfilment in Singapore.
The Critical Tasks You Will Perform
What Essential Skills You Will Need
Pre-requisite Requirement: Provide your design portfolio (at least 2 completed case studies in English for the past 2 years) that showcases your contributions, the impact of your projects, and provides clear context. Highlight your end-to-end workflow, detailing how you move from problem discovery to launch. The case studies should be relevant to ScaledOps (Market Intelligence) working areas: dashboard designs, internal tools, or B2B web portals.
Strong empathy for users, with a genuine desire to solve their pain points.
UX research: Experience conducting user research using diverse methods and translating findings into actionable product requirements or improvements
Proven expertise in solving complex problems through delightful, impactful design solutions, working with ambiguity and tech constraints
Excellent fundamentals in interaction and visual design, including creation of user flows, responsive design, design systems, and data visualisation
Strong track record of iterative design, collaborating closely with product tech and business partners from inception through implementation
Must be proficient and highly skilled in Figma and prototyping tools
AI fluency: Understanding of UX interactions in LLM. Curious and adept at leveraging AI in your design process, and first experiences with vibe coding (e.g., Cursor, Replit, Lovable)
Beneficial: Prior experience designing dashboards, internal tools, or B2B web portals
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
