Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies.
Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps.
Be part of our Hitachi family
We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation – And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don´t take our word for it – Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk)
Diversity and Inclusion at Hitachi Solutions
Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees’ and customer’s individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. You can read more about Hitachi’s mission and values here: hitachi-solutions.co.uk
What to expect, your benefits
Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer’s offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi.
The Role:
We are looking for a Senior Service Designer to join our growing User-Centred Design practice.
You will work within multidisciplinary teams delivering complex digital transformation programmes across public and private sector organisations. Senior Service Designers play a key role in helping teams understand complex systems, identify opportunities for improvement and design services that work for both users and organisations.
This role involves working across the full lifecycle of digital services, from early problem exploration and sales support through discovery, design and delivery to live service improvement.
You will collaborate closely with product managers, engineers, architects, researchers and business stakeholders to ensure solutions respond to real user needs while working within organisational, technical and regulatory constraints.
Key Responsibilities:
Service design delivery
Working across the delivery lifecycle
Collaboration and consulting
Contributing to design practice
Skills and Experience
We are looking for designers who combine strong service design capability with the ability to work in complex organisational environments. You may have gained your experience in consulting, government, product companies or digital transformation programmes.
Essential
Preferred Experience
We would particularly welcome candidates with experience in:
We are interested in designers who are curious about how emerging technologies are changing digital services. This includes interest in:
