Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
Product Design at Gusto is a team of over 70 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional group spanning Design, Research, Service Design, Content, Ops, and Front-end Development, focused on building understanding and empathy for the people who use Gusto.
We don’t get caught up in swim lanes. We work closely with partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that truly make a difference. We're passionate about thoughtful, inclusive design, and we believe great experiences can make hard things not only possible—but delightful.
Pay Group, Benefits, and HR Experiences teams build the core workflows for over 400k small businesses that choose Gusto to manage their teams. As a Sr. Staff UX Researcher, you'll lead research strategy for the largest product areas at Gusto. You’ll partner with Design and Product senior leaders to define direction and shape roadmaps grounded in customer needs. Working across pods, you’ll influence product strategy and ensure we're delivering high quality experiences that make the work of running a business disappear for our customers.
You’ll help shape the evolving Research practice and culture at Gusto, scale research practices, and empower cross-functional teams to take on lightweight research through democratization efforts. As a key partner to Design, Engineering, Data, and PM, you’ll bring strong leadership and uphold a high bar for research quality. This is a high-impact role, ideal for someone excited to lead research at scale and elevate the craft across a platform team.
You’ll report to Gusto’s Head of UX Research and Design Operations, and partner closely with Design, Content Design, Service Design, PMs, Data Science, Legal, Marketing, and Engineering. You’ll lead research throughout the product lifecycle, owning a research roadmap aligned with strategic priorities.
Your insights will help connect business goals with real customer needs—powering decisions that shape products and services for millions of small businesses and their employees. Your work will amplify our customer-centric mindset and help evolve the business and product strategy for Gusto as a whole.
At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.
Our cash compensation range for this role is $172,000/yr to $215,000/yr in Denver & most remote locations, and $202,000/yr to $253,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.