Senior UX Researcher

About the Role

We’re seeking a Senior User Researcher to join our Design & Research team. You’ll report into the VP, Head of Design & Research and work alongside another senior researcher to advance the discipline of user research at Demandbase.

This role is about partnering with product, design, and engineering teams to uncover insights that shape strategy and execution. You will help define how research gets done—setting processes, ensuring rigor, and enabling the organization to measure twice and cut once. You’ll be instrumental in scaling the discipline, spotlighting wins, and showing the tangible impact of research on our products and customers.

If you’re energized by simplifying complexity, cutting through noise to get to actionable solutions, and helping a high-growth org see the value of user insights, this is the role for you.

What You’ll Be Doing

• Shape the Research Process: Partner with design leadership to define scalable, repeatable research practices across teams.
• Run Critical Research: Lead generative and evaluative studies that inform product strategy and help prioritize opportunities.
• Collaborate & Influence: Work closely with Product, Design, and Engineering, ensuring research insights drive decisions.
• Tell the Story: Synthesize and share research findings with clarity—helping the org see, celebrate, and act on insights.
• Measure & Demonstrate Value: Track how research contributes to design quality, product adoption, and customer success.
• Scale the Discipline: Help democratize research through training, toolkits, and frameworks, empowering non-researchers to apply lightweight methods.
• Champion the Customer: Be a visible advocate for our users in strategic and tactical conversations.

What We’re Looking For

• 6–8+ years of UX research experience in SaaS, enterprise, or B2B contexts.
• Expertise across a range of qualitative and quantitative methods, and fluency in when/how to apply them.
• Strong storytelling and influence skills, able to persuade diverse stakeholders and executive audiences.
• Experience in shaping research culture—building processes, evangelizing insights, and scaling research impact.
• Track record of working in fast-moving, data-rich environments with a pragmatic, test-and-learn mindset.
• A collaborator who values partnership with design, product, and engineering to get the best outcomes.
  
  

Even Better If You Have:

• Familiarity with AdTech, MarTech, or data-rich enterprise products.
• Experience measuring the impact of research on business or product outcomes.
• Contributions to research ops or knowledge management systems.

Benefits:

We offer a comprehensive benefits package designed to support your health, well-being, and financial security. Our employees enjoy up to 100% paid premiums for Medical and Vision coverage, ensuring access to top-tier care for you and your loved ones. In addition, we provide a range of mental wellness resources, including access to Modern Health, to help support your emotional well-being. We believe in a healthy work-life harmony, which is why we offer a flexible PTO policy, 15 paid holidays in 2025—including a three-day break around July 4th and a full week off for Thanksgiving—and No Internal Meetings Fridays to give you uninterrupted time to focus on what matters most. For your financial future, we offer a competitive 401(k) plan, short-term and long-term disability coverage, life insurance, and other valuable benefits to ensure your financial peace of mind.

Our Commitment to Diversity, Equity, and Inclusion at Demandbase:

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.