About the Role
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The Specialist, CDE & INTX, will be a member of a 24/7 Market Operation team supporting 2 Exchanges. The Specialist will be expected to work independently to troubleshoot a wide variety of issues impacting the exchanges and our clients. More complex issues will require the analyst to engage cross-functional Coinbase teams to effectively resolve the issue(s). This role will also require the Specialist to engage in deployment testing, ensuring that our deployments will not adversely affect our production environments.
What you’ll be doing (ie. job duties):
- Provide functional and technical support for all electronic trading, clearing systems, and applications
- Field customer inquiries relating but not limited to exchange functionality, market events, business technology, product schedules, and connectivity
- Supply front line support for internal and external investigations related to the operations of our exchange
- Coordinate with product and development teams to launch new products and implement updates to our platform
- Assist with onboarding and ongoing support of clients and vendors
- Work cross functionally with different teams, such as client services, product design, development, etc.
- Strategize areas of improvement that align with business objectives and growth
What we look for in you (ie. job requirements):
- BA/BS in Information Systems, Economics, Finance or a technical field with documented industry experience
- 1+ years of experience working with financial markets and/or in a technical operations role
- Exchange operations and product knowledge of listed futures and/or options with experience in error trade analysis and resolution.
- Remain informed with current market events and industry trends
- Advanced troubleshooting skills and an ability to articulate difficult and complex problems and solutions to a broad range of audiences
- Ability to learn, document, and improve operational processes as we build out our platform
- Excellent analytic and organizational skills; not limited to questioning, call control, professionalism, and multitasking
- Experience with different channels of support, including voice, e-mail and/or chat.
- Adaptable to meet the evolving needs of a high-growth, fast paced, remote first organization
- Working product and operational knowledge of listed futures or options with a responsive approach to work
- APAC trading hours shift coverage
Nice to haves:
- Understanding of network protocols
- Understanding of FIX protocol
- Knowledge of databases and SQL
- Customer support experience in a high stress, fast-paced environment
- Proficiency with CRM tools such as Salesforce and JIRA
Job #: P71798
Pay Range:
£81,630 — £90,700 GBP
