Staff Experience Designer

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

Visa is expanding its Global Product Design Team to help support its growing digital product ecosystem, which is comprised of four specializations: Consumer, Commercial Money Movement, Value-Added Services, and Platforms. We are looking for a Sr. Staff Designer to join our Consumer Product Design Team, an experienced and collaborative individual contributor who will be responsible for designing usable, accessible and engaging user experiences.

We believe in delivering work that is bold, smart, inspired, and trusted – characteristics that elevate good design into great design, and great design into enduring experiences. We believe that design can inspire users, and we strive to rethink and redefine how users interact with Visa's products and services. Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work, accountability and collaboration, and we prize proven skills and team success over personal gain.

Responsibilities: 

• Be an advocate for the customer.
• Design usable, accessible and engaging digital experiences.
• Define the overall design approach for the products you support.
• Exercise independent judgment with minimal direction from supervisor.
• Own and make decisions based on a thorough understanding of both user-centered design best practices and our Global Product Design Team principles.
• Collaborate with our cross-functional product and business teams and build upon their vision using sound design practices to ensure alignment and project success.
• Capture requirements, design flows, wireframes, prototypes and fully fleshed out designs.
• Document designs and consult with engineers to ensure they are built and function as intended.
• Effectively demonstrate strong problem-solving skills, customer service and interpersonal skills.
• Advance business objectives forward through design, ranging from short-term goals to long-term strategy
• Mentor and provide guidance to junior staff.

Essential Functions:

Design Proficiency

• Hands-on proficiency designing high-fidelity mockups, prototypes, and other visual artifacts using Figma and other industry tools.
• Ability to build with flexibility, from rough mockups to polished artifacts, within or without design systems, or by crafting/modifying design systems.
• Ability to independently search for, recognize and create designs that meet or exceed the bar for evolving best-in-class standards.
• Integrate AI-powered tools into your workflow and learn new tools as they become available.

Expertise

• Subject matter expertise in Interaction Design.
• Subject matter expertise in Accessibility (WCAG) a plus.
• Experience launching world-class digital products and services.
• Experience providing design assets for usability tests (including with users with disabilities) a plus.
• Experience in running internal workshops and client engagements, demonstrating excellence in presentation polish.

Problem Solving

• Strong problem solver and visual thinker, capable of creating and adjusting visual models (e.g. Figjam) at the speed of conversation, either with others or independently.
• Ability to comfortably navigate ambiguity and encourage optimism around design as a path of discovery for iterative development in conceptual stages.
• Read and research with curiosity to understand the latest design practices, technical or cultural developments, and our business priorities.

Collaboration

• Excellent collaboration with strong interpersonal skills, able to work creatively with a design team and/or colleagues outside of design at a range of levels.
• Strong verbal and written communication skills, including thorough and methodical attention to detail.
• Fully fluent in English and able to understand and be easily understood in spoken and written English.
• Ability to communicate concepts and recommendations confidently to a variety of audiences.
• Ability to self-manage time and work independently or as part of a product team.

Portfolio

• An online portfolio that demonstrates outstanding product and system thinking.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Additional Information

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Relocation: This role does not provide relocation assistance.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 146,200.00 to 233,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.