At DoorDash we’re building the world’s leading last-mile logistics platform and we believe that to accomplish this, we’ll need to iterate along the way. This is a unique opportunity to help shape a fast-growing, global brand, and affect the future of work and last mile commerce as we know it.
Our Dasher & Logistics team owns the end-to-end Dasher experience from supply, efficiency to net-new bets. Design plays an important role, providing important thought partnership in product development. This is where you come in.
DoorDash is looking for a Staff Product Designer to lead design and strategy across the end-to-end Dasher experience, with a specific focus on delivery quality and last-mile logistics. This role is central to designing cohesive experiences that bridge both physical and digital touchpoints, enabling Dashers to navigate their journeys smoothly, efficiently, and with confidence in a variety of dynamic real-world conditions.
In this role, you will lead the Delivery Excellence design pod, a cross-functional initiative aimed at helping Dashers consistently deliver exceptional customer quality while driving operational excellence at scale. You’ll be at the forefront of defining the vision, strategy, and craft behind how Dashers engage with the platform—from pre-pickup to post-dropoff—with a relentless focus on reducing friction, increasing confidence, and proactively preventing defects before they occur.
A key focus of this role is to define and establish an AI-first design strategy that empowers Dashers in real-time. This includes uncovering ground truth signals from the physical world, surfacing the most relevant and actionable information to Dashers at the right moment, and building intelligent systems that can anticipate issues, guide decisions, and enable Dashers to deliver at the highest standards of quality and reliability.
The role can be based in San Francisco or New York and will report into the Head of Design for Core Dasher Experiences. This is a hybrid role, with some time in-office and some time remote.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
The national base pay ranges for this position within the United States, including Illinois and Colorado.
I4
$124,400$183,000 USD
I5
$148,200$218,000 USD
I6
$176,800$260,000 USD
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
