Staff Product Designer (Logistics, Customer)

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
 

Job Description

We are on the lookout for a Staff Product Designer (Logistics, Customer) to join the Order Tracking team on our journey to always deliver amazing experiences.

Imagine shaping how millions of users track their orders across 70+ countries, ensuring a seamless, reliable, and delightful delivery experience.

This role is key to ensuring our customers enjoy a best-in-class order tracking experience across multiple brands, including Talabat, foodpanda, PedidosYa, Glovo, HungerStation, and the rest of the Delivery Hero group of consumer apps.

You will own and shape the order tracking product, ensuring millions of customers worldwide have a consistent, accessible, and scalable delivery experience.

In our Logistics Team, you’ll tackle high-impact, ambiguous challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you deliver will contribute measurable impact to Delivery Hero’s operations and business growth.

Our mission in the Customer Product Line design chapter in Logistics is to balance internal user needs, customer expectations, business goals, and technical feasibility in order to build best-in-class solutions that deliver real outcomes.

Your Mission:

• Shape the future of order tracking – Lead the design vision and strategy, revamping the global order tracking experience across Delivery Hero’s brands.
• Drive design impact – Own the end-to-end design process, from discovery to launch, ensuring solutions improve usability, customer trust, operational efficiency, and satisfaction.
• Leverage insights and data – Use research, path analysis, metrics, and experimentation to validate and optimize design decisions, proving their impact.
• Advance usability and accessibility – Champion design best practices, ensuring WCAG-compliant, inclusive, and emotionally engaging experiences.
• Scale through systems – Contribute to and evolve Delivery Hero’s multi-brand design system, ensuring design–code parity, interaction quality, and consistency across products.
• Collaborate and innovate – Partner with researchers, product managers, engineers, and other designers to co-create seamless, scalable experiences. Facilitate workshops and design sprints to align teams.
• Lead and mentor – Guide junior designers in solving well-defined problems while coaching them on designing for measurable outcomes. Act as a thought leader, raising the bar for design craft and culture across the chapter.
• Influence strategy – Contribute to product and design roadmaps at domain and tribe level, weighing business goals and technical feasibility in decision-making.

Qualifications

The ideal candidate is a master of their craft, combining deep expertise in usability, accessibility, and design systems with the ability to deliver measurable design impact at scale. They are a strategic thinker, a strong communicator, and a mentor who uplifts others while influencing at the product line level.

Experience and expertise:

• 6+ years as a product designer with proven impact in complex platforms (mobile-first experience essential).

• Mastery of visual design, interaction design, and usability principles.

• Contributor to and shaper of design systems at scale.

• Design and strategy:

  • Skilled in framing ambiguous problems and delivering clear, scalable solutions.

  • Experienced in service design, journey mapping, and omni-channel experiences.

  • Strong advocate of accessibility and inclusive design practices.

• Tools and communication:

  • Proficient in Figma, prototyping, and collaboration tools.

  • Excellent communicator, able to negotiate, influence, and align diverse stakeholders by connecting design choices to business and user impact.

• Collaboration and bonus skills:

  • Collaborative team player and mentor, fostering continuous improvement and design culture.

  • Bonus: experience in B2C products at scale, animation/motion design, or omni-channel ecosyste

Additional Information

We believe driven talent deserves:

• 🍔 Monthly Glovo credits to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!