Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.
We're looking for a UX Researcher who understands both design excellence and trading. You'll be embedded in a product team that obsesses over craft, where your research directly shapes trading interfaces used by professionals worldwide. This isn't a typical research role removed from the product. You'll need design literacy to evaluate interface quality, trading knowledge (or curiosity) to speak credibly with power users, and research rigor to uncover insights that drive decisions
What Makes You Different - Design-Literate
- You can evaluate design quality, not just gather feedback on it
- You distinguish between surface preferences and fundamental usability issues
- You're comfortable in Figma, analyzing prototypes, and giving actionable design feedback
- You understand information hierarchy, cognitive load, interaction patterns, and visual design
- You've seen research directly improve product design, not just validate assumptions
What Makes You Different - Understand Trading
- You're genuinely curious about trading and eager to become a domain expert
- You're a quick learner who can speak credibly with professional traders after onboarding
- You recognize that researching professional tools requires different approaches than consumer apps
- You're willing to learn trading concepts (order books, limit orders, technical indicators) hands-on
- You appreciate power users with high expectations – you've researched for them before
Job Responsibilities
- Design and run research studies (interviews, usability tests, surveys) to understand trader needs and behaviors
- Evaluate design quality through heuristic reviews, usability testing, and expert evaluations
- Translate findings into compelling insights that shape product decisions and improve UX
- Partner with designers to test prototypes early – help ship better products faster
- Present research to cross-functional teams and build empathy for users across the organization
- Establish research operations, recruit participants, and build best practices
Job Requirements
- 3+ years UX research experience (fintech, SaaS, or complex B2B products preferred)
- Strong understanding of design principles and ability to evaluate interface quality
- Excellent analytical and communication skillsPortfolio/case studies showing research impact on product design
- Curiosity and learning agility – you can become a domain expert quickly
- Bachelor's in HCI, Psychology, Design, Cognitive Science, or related (or equivalent experience)
Benefits
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement including: birthday, work anniversary
- Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
- Work Perks: crypto.com visa card provided upon joining
